Return Policy
Whatever any reason you want to return, please notify us in advance by e-mail: [email protected]
After confirming via our email communication, then please start to ship back for return.
We would only accept items that are received in a re-sellable condition, unused and not soldered.
If you have received items that arrive in a damaged condition or are faulty then please notify us by e-mail.
Please note we DO NOT DO EXCHANGES.
We simply refund you for the parts that you have returned via the same method that you paid for them.
You will need to make a new order for the correct parts if you ordered incorrectly.
The only exception for replacing parts would be if the parts were sent in error or if they are damaged and / or faulty.
Please package all items with appropriate packing so we receive them in good condition. The processing of any returns will be severely delayed if not accompanied by a cover note. Please include a cover note with the parcel detailing the following:
- ALL APPLICABLE INVOICE NUMBERS
- Your name and address
- Reason for return
- What you wish us to do with the return (refund, replace, etc)
We will mail you the detail shipping address of warehouse if we confirm the return via email communication
With items that you are returning for the simple reason that you no longer require them then please use a trackable service as we will not refund you if the parcel gets lost.
Also note that please mark the package as RETURNED ELECTRONIC ITEMS and mark them with a low value.
All duty charges incurred will be passed onto you, the customer if these duty charges are too high.
For faulty or damaged items please send by a standard, low cost service, without tracking and / or insurance to keep costs to a minimum.
If the reason for return is our fault then we will refund you the return carriage costs (proof of costs required).
Also note that please mark the package as FAULTY ITEMS and mark them with a low value.
Please be aware that the refund will be processed to the original payment method. Paypal or debit/credit card payments, could take up to 5-10 days for the funds to appear in your account.
Kind regards
ghentaudio China
